Thank you for shopping at Luvbear! We are dedicated to ensuring the satisfaction of our customers. Please review our return policy below.
Returns:
We accept returns within 30 days of the original purchase date.
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds:
Once we receive your return, our team will inspect the item and process your refund.
Refunds will be issued to the original payment method within 5 business days.
Exchanges:
If you received a defective or damaged item, we will gladly exchange it for a new one.
Please contact our customer service team at customer-service@luvbear.com to initiate an exchange.
Return Shipping:
Customers are responsible for return shipping costs, except in cases of defective or damaged items.
We recommend using a trackable shipping service to ensure your return is received.
How to Initiate a Return:
To initiate a return, please contact our customer service team at customer-service@luvbear.com.
Provide your order number, a brief explanation of the reason for the return, and any relevant photos if applicable.
Non-Returnable Items:
Certain items are non-returnable, including personalized products and perishable goods.
Please check the product description for any specific return restrictions.
In-Store Returns:
If you made a purchase at one of our physical store locations, please return the item to the same location along with the original receipt.
Cancellations:
If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled.
Contact Us:
If you have any questions or concerns regarding our return policy, please contact our customer service team at customer-service@luvbear.com.
Thank you for choosing Luvbear! We appreciate your business and strive to make your shopping experience enjoyable.
Luvbear
8 Victoria Road, Workington, Cumbria
Email: info@luvbear.com